Outcomes
Measurable results, every cohort.
We design every program around defined targets across the full pathway — participation and completion, skills gained, credentials earned, entry into quality employment, and retention and advancement — and we measure rigorously against them. Our DOES Outstanding ratings reflect six consecutive years (2020–2026) of outperforming benchmarks.
Outcomes framework
| Program | Completion target | Credential target | Employment / next step |
|---|---|---|---|
| DC Launch Lab | 85% | 100% complete digital portfolio | 75% advance digital/business literacy |
| WorkSmart AI Lab | 85% | 80% earn ≥1 certification | 75% employed or enrolled within 60 days |
| Financial Foundations | 80% | 100% complete financial literacy assessment | 60% improved financial behavior 90 days post |
| Opportunity Apprenticeship | 80% credential attainment | CompTIA A+ or equivalent | 70% placed in unsubsidized employment or RA |
| Adult Career & Skills Training | Coming soon | Coming soon | Coming soon |
| NextStep Customer Care | To be announced | National Customer Service Association credential | Customer care career readiness |
Evaluation & reporting
A consistent evaluation infrastructure across all programs — built for funder compliance and continuous program improvement.
Pre/Post Assessments
Knowledge and skills assessments at program entry and exit; career readiness and career navigation surveys.
Attendance Tracking
Daily attendance recorded in program-specific case management systems (FamCare for DYRS programs; DC Networks for DOES programs).
Credential Tracking
Certification exam scheduling, results documentation, and re-test support for all credential-bearing programs.
Monthly Progress Reports
Submitted to funders with attendance data, outputs achieved, budget projections, and participant stories.
12-Month Follow-Up
Programs 3 & 4: employment retention verification, wage progression documentation, and continued support referrals.
Final Closeout Reports
Submitted 15 days prior to grant end date; includes all output data, financial reconciliation, and lessons learned.