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Program 6 · Ages 50+
NextStep Customer Care
Digital Literacy & Customer Service Career Readiness
A career readiness training program for adults ages 50 and older, focused on building digital literacy skills through the Northstar curriculum and preparing participants to earn a national credential from the National Customer Service Association.
Program in action
Ages
50+
Duration
Six weeks of training and credential, followed by ninety days of job placement support
Credentials
National Customer Service Association credential
Core learning outcomes
Digital Literacy
Build practical digital skills through the Northstar curriculum.
Customer Service
Develop the professional skills needed for customer care roles.
National Credential
Prepare to earn a credential from the National Customer Service Association.
Bring this program to your community.
Talk to us about employer partnerships and hosting a cohort.